Every order ships within 48 hours from our Perth warehouse. Once it's out the door, allow 3–5 business days for delivery across Australia.

Yes — any order over $100 AUD ships free. Under that, shipping is calculated at checkout based on your address.

Australia is home turf, but international orders are welcome too. Just pop in your address at checkout and shipping will calculate automatically.

You'll get a tracking link by email as soon as your order ships. If it hasn't turned up, check your spam folder first, then email us at hello@primeape.com.au and we'll chase it down.

We offer a 60-day return window from the day you receive your order. Items need to be unworn, unused, with tags on, and in their original packaging.

Email hello@primeape.com.au and we'll send you a return label with instructions. Please don't send anything back before we've confirmed the return — we can't accept unrequested parcels.

Once we've inspected your return and approved it, your refund lands back on your original payment method within 10 business days. Banks can sometimes take a little longer to post it on their end.

Sale items and gift cards are final sale and can't be returned. Bundles follow the same 60-day policy as everything else, as long as they weren't bought at a sale price.

We don't do direct exchanges. Return your item for a refund, then place a new order for what you actually want — it's the fastest way to get the right gear in your hands.

Contact us straight away at hello@primeape.com.au with photos of the damage or mix-up. We'll sort it out, no drama.

Lifting Hooks give you the most support for max weight and take grip fatigue out of heavy pulls. Lifting Straps wrap around the bar the traditional way, giving you a bit more hand control. Lifting Grips sit in between — protecting your palms while keeping a natural feel for pull-ups, rows, and lat pulldowns. Not sure which fits your training? Email us and we'll point you the right way.

Check the size chart on the Knee Sleeves product page. Sizing is based on knee circumference, not shoe or clothing size, so it's worth measuring before you buy.

Yes — our gear is PT-approved and used by trainers and lifters across Australia. It's built and tested for real training, not just for looking good in a gym bag.

Email us at hello@primeape.com.au as soon as possible. If your order hasn't shipped yet, we'll do what we can to update or cancel it.

Email hello@primeape.com.au. We're a small Perth-based team and read every message ourselves.

Yes — Prime Ape is Perth-owned and operated. ABN 14 659 230 010.